AI chatbot for local businesses
An AI chatbot that answers the way you would.
It reads your own documents and answers your customers’ questions in plain English, day and night. When it cannot answer, it takes their details and emails you the whole conversation.
Live on this page. Ask it anything about NanoPorter.
The businesses in the examples on this site are fictional. Real numbers and details belong to our clients, and we do not publish them.
What “AI” means here
Not a menu. Not a script. It reads, it understands and it answers.
Most website chatbots follow a list of predefined questions and answers. Ours reads your documents, knows your business and understands what your visitor is asking.
A scripted chatbot
- Follows a menu. Ask it something it was not built for and it either refuses to answer or gives an unrelated response.
- Knows only the answers somebody typed into it.
- Says “Sorry, I didn’t understand that” and leaves the customer to ring.
- Sounds like a robot.
- Tells you nothing about what your visitors asked.
An AI chatbot
- Understands the question however it is phrased, and answers in full sentences.
- Answers from your own documents: your prices, your hours, your policies, in your words.
- Says when it does not know, and takes their name and contact details so you can follow up.
- You define its persona, warm and welcoming, cheeky and fun, or more formal, you decide.
- Emails you every enquiry with the conversation attached, and a Weekly Review of your chatbot.
And it still will not guess. If the answer is not in your documents, it says so.
Three voices
The same product. Three businesses that sound nothing alike.
Three businesses in the made-up village of Nethercote, a holiday cottage, a pub and a dental practice, each with its own AI chatbot. The same four questions, put to all three. The businesses are made up. The answers are actual outputs from real configured assistants.
The last one is different for each business on purpose. What an assistant should refuse to answer is not the same in a pub as it is in a dental practice, and it is the part you set.
Two Elms Cottage
Personality: warm, and anticipates the next question.
Two Elms Cottage
Automated assistant · Privacy · Feedback · End chat
Check-in is from 4pm and we ask you to head off by 10am on your last day. Arriving late is absolutely fine, the key safe works whatever the hour, and I will send you the code the day before. If you want to drop bags earlier on the day, just ask, we can usually sort it.
It changes with the season and the length of stay, so I will not guess at it. A short break in November is a very different number from a week in August. Tell me your dates and how many of you there are and I will give you the actual price rather than a range.
Yes, up to two dogs, £25 each for the stay. There is a secure garden, a towel rail in the boot room for the muddy ones, and a lead hook by the door. We just ask they stay off the beds, and there is a good walk from the gate that does not touch a road.
That needs a person and it needs one now, not in the morning. I am passing this straight to Sarah with your name and number, and her mobile is 01632 960 144 if you would rather ring while you wait. Do not try to reset it yourself, the manual is in the drawer but she would rather come out.
The Tipsy Ferret
Personality: cheeky and quick.
The Tipsy Ferret
Automated assistant · Privacy · Feedback · End chat
Doors open at midday, every day. The kitchen stops at 9, the bar does not. Sunday roast runs 12 to 4, or until it sells out, which it usually does, so do not be the person who turns up at 3:45.
Depends what you are after. Sunday roast is £16.95 and worth every penny. Mains are mostly £13 to £18 and the full menu is on the site. Pints, I am afraid, are subject to Donna's mood and the price of barley.
You would be the odd one out without one. Dogs are welcome everywhere including the bar, there are water bowls dotted about, and there is a dog menu, which is a sausage or a couple of biscuits. Bring the muddy boots while you are at it, nobody minds.
I am going to hand this to Donna rather than take it myself. The Burrow seats twenty, so forty needs a conversation about how to do it properly, and for something like this she will want to speak to you herself. Can I take your name and a number for her?
Nethercote Dental
Personality: formal, precise, and visibly refuses to advise.
Nethercote Dental
Automated assistant · Privacy · Feedback · End chat
The practice is open Monday to Friday, 9am to 5pm. We are closed at weekends and on bank holidays.
A new patient examination is £65, which includes any X-rays we need on the day. Beyond that it depends on what the dentist finds, so I am not able to quote for treatment. You will always be given a written treatment plan with costs before anything is agreed, and nothing goes ahead until you have said yes to it.
Assistance dogs are welcome throughout the practice. Other pets we are not able to accommodate, as the treatment rooms are a clinical environment. If that makes an appointment difficult for you, please ring us and we will find a way round it.
I am not able to give advice about a dental problem, and I would not want to guess with something painful.
If it is an emergency, please call 999.
Otherwise you have two options. You can ring the practice on 01926 960 200, open Monday to Friday, 9am to 5pm. Or give me your details and I will get one of the team to contact you.
If it is outside our hours and cannot wait until we open, NHS 111 can advise on urgent dental care.
What you get
Every enquiry, with the conversation attached.
Know what your customer wants before you call them back. The name, the number, what they asked and what they were told, in your inbox.
And every week, a Weekly Review: what people asked, and what that tells you about your customers. How much detail it carries depends on your tier.
The business here is made up. Real numbers belong to the client who earned them, and we do not publish those.
New enquiry from The Tipsy Ferret’s website assistant.
| Name | Marcus Webb |
| marcus.webb@example.com | |
| Phone | 01632 960145 |
| Prefers | phone |
| Next step | call back |
| Wants | Sunday lunch, table of 8, Sunday 11 October, 70th birthday. Asking about the group menu and whether the snug can be reserved. Bringing a cake. |
Customer Hi, do you do food on a Sunday? I am after a table for eight for my dad's 70th, probably Sunday the 11th of October. |
Assistant We do, yes. Sunday lunch runs from 12pm to 4pm, with roasts alongside the usual menu.
A table of eight is bigger than we take online, so the team arrange those personally. They can also tell you about the snug, which seats up to ten and is often free on a Sunday afternoon. |
Customer The snug sounds perfect. Is there a set menu for a group that size, and can we bring a cake? |
Assistant There is a group menu for tables of eight or more, and cakes are welcome. I do not have the current group menu or the snug charge in front of me, so I would rather the team confirmed both than guess at them.
Shall I pass this on? If you give me your name and the best way to reach you, they will come back with the menu and hold the date while you decide. |
Customer Yes please. Marcus Webb, 01632 960145. Or marcus.webb@example.com if that is easier, though a call is better. |
Assistant Thank you, Marcus. Passing you to Donna, who looks after bookings. She has the date, the party size and that you are interested in the snug, and she will call you on 01632 960145. |
Four steps, and who does each one.
They are your documents, in your own folder. You change them whenever you like and your assistant updates to the latest data.
Your first documents are drafted from your website for you, at every tier, as part of setup.* You still review and approve them: they are yours.
Your own website, unchanged
HomeWhat we doVisitingContact
01
We read your website and draft your first documents.
You check them, reword what you like, and approve them. Nothing is used without your approval.
02
We build it, and you try it on a private link.
Nothing goes near your website until you have approved it.
03
A single HTML line of code goes on your website.
That is the whole installation.
04
It starts answering questions right away.
It captures leads and emails you every enquiry with the full conversation attached.
Dates and closures
Your assistant keeps a diary.
Invite it to an event the way you would invite a colleague. A day you are closed, a day you are open when you would not normally be, a function that takes over the whole place.
It answers from the calendar as well as from your documents, so what a visitor is told is what you have in the diary.
Pick a look
It wears your colours, not ours.
Six sample chatbots, so you can see how it looks. You can customise your chatbot to look the way you want, and in your own brand colours.
Use the arrows, or scroll across the samples.
Prices
Four tiers, designed to give each business what it needs.
Full conversations, not single messages, however many messages it takes.
Essentials
For small owner-operators: a two-cottage let, a single tradesman, kennels.
£99£118.80£69£82.80
a month, year one*
then £99£118.80 a month
setup £99£118.80, one-off
- Around 150 conversations a month
- Your first documents drafted from your website, for you to check and approve
- Answers from your own documents
- Every enquiry emailed to you, with the transcript
- The Weekly Review email
- Your colours, and a choice of chat icons
Enhanced
Established holiday lets, shooting grounds, riding schools.
£199£238.80£169£202.80
a month, year one*
then £199£238.80 a month
setup £149£178.80, one-off
Everything in Essentials, plus
- Around 500 conversations a month
- Enquiries directed to up to three email addresses
- Your own logo on the button and in the window
- Weekly Review adds what’s worth adding to your site
Advanced
Busy fisheries, farm attractions, venues, estate agents, flight schools.
£329£394.80
a month
setup £249£298.80, one-off
Everything in Enhanced, plus
- Around 2,000 conversations a month
- Department routing
- Adjust the design yourself; “Powered by” removed
- Weekly Review adds where people asked from, and a document review every quarter
Bespoke
Regulated industries such as dental and clinics, and anything that needs scoping.
from£449£538.80
a month
setup from £495£594, one-off
Everything in Advanced, plus
- Conversations scoped with you
- Department and staff/practitioner routing
- Scoped and worded with you for a regulated setting
- Weekly Review, and a monthly document review
- *Temporary introductory rate for new clients. It can end at any time, without notice.
- Conversation figures are a guide, and fair use applies.
- *We need to be able to read your website to draft your documents from it. If it blocks automated access, we will ask you for the content instead.
Compare everything, row by row
| What you get | EssentialsFor small owner-operators: a two-cottage let, a single tradesman, kennels. | EnhancedEstablished holiday lets, shooting grounds, riding schools. | AdvancedBusy fisheries, farm attractions, venues, estate agents, flight schools. | BespokeRegulated industries such as dental and clinics, and anything that needs scoping. |
|---|---|---|---|---|
| Monthly* | £329£394.80a month | from £449£538.80a month | ||
| Setup, one-off | £99£118.80 | £149£178.80 | £249£298.80 | from £495£594 |
| Conversations a month (fair use) | Around 150 | Around 500 | Around 2,000 | Scoped with you |
| Answers from your own documents | Yes | Yes | Yes | Yes |
| Your first documents, drafted from your website for you to check and approve | Included | Included | Included | Included |
| Enquiries emailed to you, with the transcript | Yes | Yes | Yes | Yes |
| Where enquiries go | One address | Up to three | Staff and department routing | Department and practitioner routing |
| The Weekly Review email | The basics: conversations and messages, your top five questions, time saved, enquiries captured | The basics, plus what’s worth adding to your site and the week-on-week trend | Everything in Enhanced, plus where people asked from and a document review every quarter | Everything in Advanced, plus a monthly document review and a summary of what was handed to a person |
| Your colours | Included | Included | Included | Included |
| The chat icon | Choose from our set | Your own logo | Your own logo | Your own logo |
| Your logo inside the chat window | No | Yes | Yes | Yes |
| “Powered by NanoPorter” on the widget | Shown | Shown | Removed | Removed |
| Adjust the design yourself: corners, font, position | No | No | Yes | Yes |
| Ask about a tier |
Get in touch
Capture leads while your competitors sleep.
The best way to enquire is to ask the assistant. You will experience exactly what your customers would, and your enquiry arrives with the conversation attached.
The assistant will ask for your details and send us your enquiry.
Prefer a person? Ring 01926 919524, 9:00am to 4:30pm, Monday to Friday, or email admin@nanoporter.co.uk.
Questions
The questions people ask before they buy.
What is the difference between this and the chatbot my website already has?
Most website chatbots are scripted. Somebody writes a list of questions and the replies to them, and the widget matches what your visitor typed against that list. Ask it anything the list does not cover and it apologises, or it offers you the list again.
Yours reads your documents instead. You write what is true about your business, in your own words, and it answers from that: your prices, your opening times, what you do about dogs, the thing you would never think to script. It also knows when the answer is not in there, and says so rather than guessing, which is the part a scripted widget cannot do at all.
The rest is the service around it. We build it, we watch the first week, every enquiry reaches you with the whole conversation attached, and every week you get a summary of what people asked.
Why not just use ChatGPT myself?
You can, for yourself, and plenty of people do. But ChatGPT is a separate website and app. It is not embedded on your website, ready to answer your customers’ questions in your voice, from your business documents. NanoPorter does a different job. It sits on your website, so your customers can use it. It answers only from the documents you give it about your business and from your calendar, and when the answer is not in there, it says so. It takes the visitor’s details and emails you the whole conversation. And it is built, monitored and kept running for you, rather than being something you set up and look after yourself.
Will it sound like a robot?
Only if nobody sets the voice. The three assistants above answer the same four questions from the same engine and sound nothing like each other, because each one is given its own tone, its own rules, and its own documents.
How long does it take to set up?
We read your website and draft your first documents for you. The part that is yours is reading them: you check them, reword anything that is not how you would put it, and approve them. Nothing is used until you have. Then we build the assistant and send you a private link to try, and when you say yes it is one line on your site. After that, changes to your documents go live the next morning.
Is there a contract, and how do I get out of it?
Yes, a plain-English one, and it runs month to month. You can end it at any time with 30 days’ written notice. If we ever ended it, we would give you 90. Before your assistant goes anywhere near your website you also sign a data processing agreement with us, and when you leave, your data is returned or deleted under it.